By booking a service with SM.AutoDetailing, you agree to the terms below. Read them carefully — they're written to be clear and fair, not buried in legalese.
By booking a service with SM.AutoDetailing ("we," "us," "our"), you ("client," "customer") agree to these Terms of Service in full. If you do not agree, please do not book our services.
We may update these terms at any time. Continued use of our services after updates means you accept the revised terms.
SM.AutoDetailing provides mobile vehicle detailing on-site at the customer's location. Services include but are not limited to:
We serve San Mateo County and the SF Peninsula including: San Mateo, Burlingame, Redwood City, San Carlos, Belmont, Foster City, Hillsborough, Menlo Park, Atherton, Emerald Hills, Half Moon Bay, Highlands, San Francisco, and surrounding areas.
Services outside this area may be available with additional travel fees. Contact us to confirm availability.
Bookings can be made through our website, by phone, or by text. We aim to respond to all inquiries the same day (Mon–Sun, 9 AM – 7 PM).
An appointment is confirmed only once we respond with confirmation. No time slot is reserved until that point.
As a mobile service, we require the following at your location:
It is the customer's responsibility to confirm these are available before the appointment. If we cannot perform the service due to lack of water, power, or access, a cancellation fee may apply.
Before starting, we photograph the vehicle and conduct a walk-around for documentation. When the customer is present, we encourage their participation.
Customers are responsible for notifying us of any pre-existing damage, scratches, dents, paint chips, or mechanical issues before service begins.
For this to apply:
We treat every vehicle with care. If something goes wrong on our end, we make it right.
Remove all personal items, valuables, electronics, and documents from the vehicle before service.
We stand behind our work. Every service is performed with care and we don't consider a job complete until we're confident in the result.
If you're not satisfied, notify us as soon as possible. We'll review the issue and work toward a fair resolution — which may include touch-ups, redoing specific areas, or other case-by-case remedies.
Payment is due in full upon completion of service. We accept:
Failure to pay may result in additional fees and may disqualify the customer from future services.
Cancellations must be made at least 24 hours in advance to avoid fees. Cancellations under 24 hours or no-shows may be subject to a fee at our discretion.
To cancel or reschedule: call or text (650) 402-7305.
Services may be rescheduled due to rain, heavy weather, or unsafe outdoor conditions. We'll notify you as early as possible and work with you to find a new time at no extra cost.
We do not have a formal refund policy — each situation is handled case by case. If you have a concern, reach out promptly and we'll work toward a fair resolution. Refunds are not guaranteed but will be considered based on circumstances.
We may photograph or video your vehicle and the work performed for social media, marketing, or portfolio use. We do not photograph license plates, VINs, or personal documents.
Except as noted in Section 7, SM.AutoDetailing's total liability for any claim shall not exceed the amount paid for the specific service in question.
We are not liable for indirect, incidental, or consequential damages — including rental car expenses, lost time, or loss of use. By booking our services, you agree to these limitations.
We may modify these terms at any time. The "Last Updated" date will reflect any changes. Continued use of our services after changes are posted constitutes acceptance.
Questions about these terms? Reach out:
We come to you — no shop visit needed. Mobile detailing across San Mateo County and the surrounding Peninsula.
Call, text, or email — whatever works. Same-day response, Mon–Sun 9AM–7PM.
Seven days a week. Same-day response, every time.
Owner-operated mobile detailing on the SF Peninsula. Same person, every job. No shortcuts.
